Support
Need help with 1tao? Find answers below or reach out to our team.
Frequently Asked Questions
Troubleshooting
Extension not loading properly
Try these steps:
- Disable and re-enable the extension in Chrome settings
- Clear your browser cache and restart Chrome
- Uninstall and reinstall the extension from the Chrome Web Store
Balance not updating
If your balance appears incorrect:
- Close and reopen the extension
- Check your internet connection
- Wait a few moments and try again — the network may be under heavy load
Transaction failed
Common reasons for failed transactions:
- Insufficient balance to cover network fees
- Network congestion — try again in a few minutes
- Invalid recipient address — double-check the address format
Contact Us
Email Support
For general inquiries and support requests, send us an email. We typically respond within 24-48 hours.
onetaome@proton.meCommunity Discord
Join our Discord community for real-time help from our team and other 1tao users.
Join DiscordSubmit a Support Request
Can't find what you're looking for? Submit a detailed support request and we'll get back to you as soon as possible.
Open Support FormPlease include as much detail as possible: your browser version, wallet version, and steps to reproduce the issue.